Thank you for shopping with Palanara.com. We strive to provide you with the best shopping experience possible. However, we understand that there may be situations where you need to request a refund. Please review our refund policy carefully to understand your rights and responsibilities as a customer.
1. Eligibility for Refunds
We offer refunds under the following circumstances: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 07 days of receiving your order. We will replace the item or issue a refund, as per your preference.
b. Incorrect Item Shipped: If you receive an incorrect item that you did not order, please contact us within 07 days of receiving your order. We will arrange for the correct item to be sent to you, or you may opt for a refund.
c. Order Cancellation: You can request a refund for an order as long as it has not been shipped. Please contact our customer support team to initiate the cancellation and refund process.
2. Non-Refundable Items
(Due to the nature of the goods some refunds and exchanges may not be possible for safety & hygiene reasons.) Certain items are non-refundable. These include: Personal and Sexual Wellness Products, Sex Toys, Food Products, Medicine and Health care products.
a. Downloadable Products: We do not offer refunds for digital products, such as software, e-books, or downloadable content.
b. Customized or Personalized Items: Products that have been personalized or customized to your specifications cannot be returned or refunded unless they are damaged or defective.
c. Perishable Goods: Perishable items like food, flowers, and certain health and personal care items cannot be refunded unless they are damaged or spoiled upon arrival.
3. Refund Process
To request a refund, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team at [customer support email or phone number] within the applicable timeframe mentioned in Section 1.
b. Provide Information: Be prepared to provide your order number, a description of the issue, and any supporting documentation, such as photos of damaged items.
c. Approval: Our customer support team will review your request and determine whether it meets our refund policy criteria. If approved, we will guide you through the refund process.
d. Refund Method: Refunds will be issued using the same payment method you used for the original purchase, unless otherwise specified.
4. Refund Timeframe
Please allow 07 business days for your refund to be processed after it has been approved. The time it takes for the refund to appear in your account may vary depending on your financial institution.
5. Contact Information
If you have any questions or concerns about our refund policy, please contact our customer support team at customer support email : infopalnara@gmail.com or 0094777166925.
6. Policy Changes
We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be posted on this page, so please check it periodically for updates.
By shopping with Palanara.com, you agree to abide by this refund policy. We value your business and aim to provide you with the best possible service. Thank you for choosing us for your shopping needs.